The Sales Admin Associate supports the daily operations of the sales administration function, ensuring efficient order processing, accurate reporting, and seamless coordination between sales and support functions. This role plays a key part in supporting revenue generation by maintaining reliable systems, data integrity, and administrative processes both internally and externally with customers.
Duties, Responsibilities:
- Technical Competencies
- Client & Key Account Management
- Manage key accounts and act as the point of contact for clients
- Organize regular client meetings to discuss client requirements
- Resolve concerns and handle complaints in a timely and efficient manner
- Identify new potential customers
Sales Reporting & Performance Monitoring:
- Stay up to date with new product features and product launches
- Monitor, prepare, and submit reports on sales performance analytics
- Establish best practices and suggest innovative ideas to increase sales and improve customer experience.
- Provide updated forecasts to Planning (customer-based or sales-data driven) and maintain the required RM buffer per company targets
Production & Quadrant Coordination
- QUADRANT: Work to shorten the Production lead time to 21 days (from 30 days); ensure the SO Summary email is filled out with RDD and PO Balance for JO creation by Planning.
- QUADRANT: Ensure SA concerns raised by the Quadrant, Warehouse, and Accounting teams are acted upon the same day.
- Monitor PO and delivery performance monthly using Quadrant DR reports as primary data (manual Excel data as counter-reference), highlighting negative growth to the supervisor and customer
- Track PO and WIP/FG aging, ensuring issued POs carry specific RDDs within a 1-year coverage.
Customer Satisfaction & Team Decorum
- Customer Satisfaction: For VL/SL of 2 or more days, help ensure client deliveries are pursued by the Proxy SA
- Monitor and assist on Artwork Development Turnaround Time (digital processing, bromide-to-cylinder, LSD submission, and PSA event determination) against set TAT targets.
- Team decorum: Adopt the 5M core values and company policies
- Perform other tasks that may be assigned for implementation.
Qualifications:
- Graduate of Bachelor Degree (Specify: Business Administration, Management, Marketing or related field)
- Have a 1 to 3 years experience as Sales Admin.
- Accountability and Detail Consciousness
- Result Orientation Planning & Organizing
- Positivity & Adaptability Initiative & Commitment
- Respect & Integrity Discipline & Excellences
- Innovative & Resourcefulness Analytical Thinking and Problem Solving
- Client Focus and Brand Awareness Effective Communication & Interpersonal
- Building Collaborative Relationships Self-Management and Team Cooperation
- Should possess the following company values (Maaasahan, Mapagkakatiwalaan, Mapagmalasakit, Mahusay, Makabago).